Being a great contract manufacturing partner means more than just fulfilling the terms of a contract—it means going the extra mile when your customer needs it most.
Sometimes, that’s putting in overtime to fulfill a last-minute order. Other times, it’s stepping in when a customer’s machine breaks down and they need urgent support to keep production on track.
These situations often fall outside the boundaries of a typical contract.
Instead, what connects these moments is a dedication to exceptional service—working together to overcome obstacles and stepping up to enable success. At ReNEW Manufacturing Solutions, we aim to be the easiest manufacturing company to work with, and that starts with the service we provide.
It’s essential to choose a contract manufacturer who not only delivers reliable production, but also helps solve critical problems when it matters most.
Preventing Downtime When a Customer’s Machine Failed
One of our large and long-standing customers, an OEM parts manufacturer in the heavy trucking and sanitation industry, had an issue within their production facility. Their laser cutter— which they rely on for a variety of custom metal parts— broke down.
They had no other options in-house—this was our customer's only industrial laser cutter. It played a pivotal role in their manufacturing process, producing parts that were key inputs for their assembly line.
Although they had a small stock of parts on hand, a shutdown of their assembly line would significantly impact their revenue.
Without this machine’s capabilities, they couldn’t manufacture the parts they needed to continue production operations. Waiting weeks for repair parts and a service technician wasn’t an option.
Thanks to a strong, long-standing partnership, they knew they could count on ReNEW Manufacturing Solutions when they needed them most.
Delivering Fast for High-Volume Laser Cutting
When our customer called to tell us their problem, we knew we had to help them find a solution.
With multiple North American manufacturing facilities equipped with laser cutters, we were ready to support them.
But it wasn’t as simple as adding their order to our regular queue. These parts were needed urgently, so our production schedule had to be carefully reviewed to understand how this large order would affect existing commitments.
But with our dedication to leveraging cutting-edge technology, we had the scheduling visibility to adjust our schedule and tackle their parts.
Quoting Unfamiliar Parts to Keep Production Alive
Beyond scheduling, there was another challenge, as well.
We’re experts at laser cutting and custom metal fabrication, but moving straight to volume production on an expedited schedule can be risky.
We had never quoted these parts, and though we knew we could manufacture them, we wanted to quickly settle on a fair price that would satisfy both parties and let us get to work quickly.
So we quoted the parts in the simplest way we could: labor only.
We got together with our customer and settled on a fair hourly rate for both weekdays and, if necessary, weekends.
A Strong Relationship: The Key to a Great Contract Manufacturing Partnership
With the help of our team, our customer’s laser cutting dilemma was solved.
They were able to keep their assembly line running and continue shipping products. Our customer told us they’d learned a critical lesson: There’s more to contract manufacturing than producing great parts.
At ReNEW Manufacturing Solutions, we’re not just a contract manufacturer—we strive to be the partner you can depend on when things go wrong. Our goal is to be the easiest manufacturing company to do business with.
If you need a contract manufacturing partner who will bend over backwards to help you when things don’t go quite as planned, reach out to us or request a quote today. We’d love to discuss your needs and show you what a great manufacturing partnership can be.
